Call Centre

EchoPoint offers a strategic outsourcing option, delivering skilled people and industry-leading technology to Utilities and organizations in need of call center services. With our fully staffed local call centre, EchoPoint can manage your customer relationships, help to acquire new customers, and provide technical support all entirely in-house. We are always a mere phone call away to answer any of your customer's questions or concerns all while providing you with peace of mind that they are being taken good care of.

EchoPoint call center services can be customized to fit your organization; making our company an effective outsourcing option. Our multi-channel call center includes a pool of qualified, fully trained, web enabled and service-focused inbound call center agents.

Our inbound call center solutions include:

  • Toll Free Customer Service
  • Email Response
  • Direct Response
  • Registration
  • Appointment Scheduling
  • Customer Acquisition
  • Customer Care & Retention
  • Web Based Customer Care